Question 1

What is outsourcing?

Accepted Answer

Outsourcing is when a business hires another company or person to handle tasks or jobs for them. This helps businesses save time and money, allowing them to focus on growing their business.

Question 2

What types of outsourcing services does Spare Global offer?

Accepted Answer

Spare Global offers comprehensive outsourcing services, helping businesses find talented professionals in the Philippines to work directly for them. We will also manage administrative aspects like HR, payroll, and performance management, enabling you to focus on growth.

Question 3

Can I trust that my data will be secure and my information kept confidential?

Accepted Answer

Yes, all staff sign contracts committing to data security and confidentiality, which is reinforced in our client agreements.

Question 4

If I hire staff with Spare Global, how long is my commitment?

Accepted Answer

The length of your commitment will be specified in the contract. We offer flexible arrangements to suit your business needs.

Question 5

What currencies do you accept for payment?

Accepted Answer

We accept payments in both USD (US Dollars) and PHP (Philippine Pesos).

Question 6

How do I pay for your services?

Accepted Answer

Payments can be made through bank transfer.

Question 7

Do we get a discount if we grow our team with Spare Global?

Accepted Answer

Yes, we offer a team discount on our service fee for clients who expand their teams with us.

Question 8

Will the monthly fee change if staff take time off?

Accepted Answer

The fixed monthly rate includes all sick and vacation leave, as well as regular and special holidays. Additional leave beyond the allocated days will result in credits based on the daily rate.

Question 9

How is the daily rate calculated?

Accepted Answer

We calculate the daily rate by dividing the fixed monthly rate by the total number of working days in a year, which is typically 261 days.

Question 10

Is there a one-time setup fee?

Accepted Answer

No, we do not charge a one-time setup fee. Our goal is to make the onboarding process as smooth and cost-effective as possible for our clients.

Question 11

What are the payment terms?

Accepted Answer

Payment is required within 30 days from the end of the previous month in which the service was provided. Monthly invoices will be sent accordingly.

Question 12

Do employees receive health benefits?

Accepted Answer

Yes, employees receive comprehensive health benefits upon regularization, including medical, dental, and other essential health coverage.

Question 13

What employee retention programs does Spare Global have in place?

Accepted Answer

We organize events and bonding activities to promote staff wellness and happiness, prioritizing mental health and well-being to maintain high staff retention rates.

Question 14

How many sick and vacation days do staff receive?

Accepted Answer

Employees are entitled to 10 days of sick leave and 10 days of vacation leave within their first year.

Question 15

What is the work schedule for employees?

Accepted Answer

Employees work full-time, five days a week, with nine-hour workdays including a one-hour lunch break and two 15-minute breaks.

Question 16

Can my staff work during nighttime in the Philippines?

Accepted Answer

Yes, employees can work night shifts without any additional costs for you.

Question 17

What happens if I require my staff to work during a Philippine holiday?

Accepted Answer

Employees follow your country’s holiday schedule, so they are available to work on Philippine holidays without additional charges.

Question 18

What if I require the staff to work extra hours?

Accepted Answer

If staff are required to work extra hours, an overtime rate applies. Any additional hours must be approved in writing by you beforehand.

Question 19

How do you monitor attendance and ensure employees stick to their schedules?

Accepted Answer

We use a time tracking tool installed on the work device to monitor attendance. Staff are also required to report directly to you each day.

Question 20

What happens if the staff are not meeting expectations?

Accepted Answer

If staff performance does not meet expectations, a Performance Improvement Plan (PIP) is initiated. If there is no improvement after the PIP period, the staff member may be let go.

Question 21

What if the staff perform well but I need to lay them off?

Accepted Answer

If staff need to be laid off despite good performance, you must provide a 60-day notice before redundancy to comply with legal or contractual obligations.

Question 22

What equipment do you provide to the staff?

Accepted Answer

You are responsible for the cost of the necessary equipment, including accessories and software. We can purchase the required equipment on your behalf and charge it back to you.

Question 23

Can we install additional software on the staff computers?

Accepted Answer

Yes, additional software can be installed with your approval, as the computers are considered your property.

Question 24

Can I interview the candidates before hiring?

Accepted Answer

Yes, all clients are required to interview the shortlisted candidates to ensure they are the right fit for your team.

Question 25

Can I request specific qualifications or skills for candidates?

Accepted Answer

Yes, you can specify the qualifications and skills needed for your staff. We tailor our search to meet these specific requirements.

Question 26

What if the process of finding suitable staff takes longer than expected?

Accepted Answer

We make every effort to meet the agreed timeline. If unforeseen circumstances arise, you will be informed before the deadline.

Question 27

What kind of support do you offer after the staff has started working?

Accepted Answer

We provide ongoing support including performance monitoring, training, and administrative management to ensure your staff continue to meet your business needs.

Question 28

How are contract renewals or non-renewals handled?

Accepted Answer

Discussions for contract renewal or non-renewal begin as the initial term approaches its end. Both parties must reach an agreement at least 60 days before the contract expires. This ensures ample time to negotiate terms and make necessary arrangements for the extension or conclusion of the agreement.

Question 29

Can we provide bonuses or incentives to the staff?

Accepted Answer

Yes, you can offer bonuses to motivate your staff. Bonuses are paid directly to the staff, who receive the full amount that clears in our bank account. The variable amount can be invoiced separately each month in addition to the regular monthly fee.

FAQ

Have questions? Find the answers to our most common questions here.

Ready to elevate your business? Partner with Spare Global today and unlock the full potential of international expertise.